We were especially interested in the relationship with RCI and were told we could use it the same as El Cid. I put a deposit of $3000 back in 2015 and pay almost $300 a month towards nothing. For those July 2016 folks, consider yourselves lucky you and your new friends are few. to get to the million. Ontario, Canada 8 Votes Infinite privileges is the worst experience. Who's crazy enough to start this website? We bought timeshare in nov 2019. Claim it and get a lot of features. http://elcidvacationsbeware.com/ El cid are beautiful resorts with locations in Mazatlan, Cancun and Cozumel. A & M Sales and Marketing, LLC. Many, many times over the last weeks and months we have spoken with, written to, and sent tracked letters to, various people who have not been able or willing to be truthful and take responsibility for the lies, misrepresentations, omissions of the salesmen who induced us to make this purchase. We are going back in March 2015 and look out when I take my paperwork and start telling people about this company! Virtually everything he iold us was false. Read full review of El Cid Vacations Club and 3 comments, Read full review of El Cid Vacations Club and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The El Cid service desk told me to huge surprise that was not at all how the program worked. Corporate Advocacy Program: How to repair your business reputation. Since El Cid cannot stand up to a written contract how can they be trusted at all He can't even pick up the phone, he has to talk on speaker! I have been a member with El Cid for 6 years now and originally bought at Maya Riviera. the customer service Rep says no only 1 year of points will be allowed. Truly bottom of the barrel. El Cid Vacations Club - Beware of this rip off! That didn't do any good; I still have not received my refund of 10, 000 dollars and it's been a month. The complaint has been investigated and resolved to the customers satisfaction. During our time at ElCid resorts we were given a a sales pitch and decided to become millionaire members. This never happens. Page Status Information. Salespeople offer clients false promises of discounts on airfares, cruises, car rentals etc. Has anyone had any luck using anything else? The We have always received excellent care until now. Stories have changed the further away we got from the date of purchase. MOST POPULAR London. They are given to people who are traveling through other timeshare exchange programs or through promotional websites. OR at least have them 1. well it took less than 24 hours for the paperwork to come to sign, why is this taking weeks to resolve what you promised us? Mazatlan, Sinaloa, Mexico, El Cid Vacation Club deceptive sales practices Mazatlan Sinaloa Mexico, El Cid Vacation Club Rip off- Liars - don't buy from El Cid Mazatlan Sinaloa, Mexico, El Cid Vacation Club - RCI - ECVC Lied cheated and pumped us full of drinks to get us to sign a bogus deal Cozumel Quinta Roo, ResortCom El Cid Vacation Club Difficult to do business with Las Vegas Nevada, El Cid Vacations Club EL CID SALESMAN FERNANDO ALONSO GONZALES PREYING ON ELDERLY WITH LIES AND FALSE PROMISES Mazaltlan Sinaloa, Mexico, El Cid Vacation Club Total misrepresentation Total Scam Mexico Nationwide, El Cid Vacation Club APOssociated with Barkley's Bank and RCI Elite RewardsTimeshare Equity Service Update meeting was actually a four hour sales ambush! They also promised, in writing, that they would "rent out" the purchased time share and pay us $25, 000 on May 10, 2014. Fully met our expectations. El Cid member services is nothing but criminals, fast talking scam artists, and bottom of the barrel when it comes to providing any kind of service. What else can I do? Now here is the story: you give them 98K in points per person along with $70.00 per person and you get $340. If they won't take phone calls, how do we get in touch to cancel. - Timeshare sales tactics are hardcore and very long-lasting. I have nevef regretted a decision so much as this one. I am having a tough time believing anything he has told us now. Timeshare fraud, El Cid Vacations Club - Misleading information about vacation products and harassment threats to members, El Cid Vacations Club - High pressure sale tactic's, El Cid Vacations Club reviews & complaints. Charged me for time share that I did not sign for. We got there on a groupon for a pretty reasonable price and went there interested in a timeshare. Desired outcome: We signed up for there vacation program. Its a shame that this type of situations happens. Carolyn Nierman. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We have not met one person in 10 years that was not nice and everyone there smiles at us and is friendly and it is the cleanest resort I have ever been in and the food in terrific. Absolutely Amazing Vacations and Travel, LLC. Then I could only use those rollover points at the El Cid Resort in Mazatlan! RIP OFF! Copyright 1997-2023, Ripoff Report. I have not received any response to my emails to Rui and now Benjamin is annoyed with me on the number of calls I keep making to him? Submit a complaint and get your issue resolved. we bought our time share in Mazatlan. They should focus on providing all the advantages the membership has to offer, without lies and straight information that way they will get to keep more happy members, rather than having a high number of unhappy members. They are VERY misleading! Every singe year my wife has trouble with El Cid Customer Service Employees and their inability to help and always blaming RCI. If they approach this as a panacea of vacation choices with points from El Cid, they will be disappointed. Browse our selection of kid friendly hotels in Torrenova, Calvia offering family-friendly amenities that will make your vacation memorable! This post is not about the service received at El Cid. Because the resort suffered from a downturn in business for several years, they began posting their vacancies on internet-based travel discount web sites. El Cid El Moro Beach Hotel: Nice resort with a friendly staff - See 3,833 traveler reviews, 1,250 candid photos, and great deals for El Cid El Moro Beach Hotel at Tripadvisor. I payed thousands of dollars for this timeshare and is a total rip off! This company is not for members. all of you? Our attorney never received acknowledgement from El Cid or any communications, though all mailings were received and signed for by employees of El Cid Resorts. Cozumel Quintana Roo Timeshare ripoffs: EL CID Vacation Club Cozumel, Quintana Roo Author: Haverhill, MA Ricardo mentioned to me that there is no way I can get out the program until the year 2037. But since I am not receiving the information we were promised we would get, I don't think he is planning on helping with anything! timeshare. I tried Wyndham but they were no help. We were not told that the right to rescind was only 5 days. 3. I, Bill Maxwell posted a compliant against El Cid Vacation Club. Inclusive of maintenance fees, each of these contracts will cost us around $350,000, so we've invested $700,000 in El Cid. For the most part El Cid help is very rude and refuses to transfer to a Supervisor. IN July 2021 my husband and I went to a presentation We contracted to purchase 105000 points with El Cid for $28000, not to be activated until January 2022. We cant afford to lose 165000. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. - Read 9,594 reviews, view 7,367 photos, and find great deals for Hotel Marina El Cid Spa & Beach Resort at Tripadvisor They keep coming up with stories and offers that will disappoint you. The termination policy says you have to satisfy 25% of the contract, original cost was $67, 960 and between a deposit and monthly payments we have paid them $18, 712 which is about 28%. We decided that since the penalty would be the same whether we cancelled now or later, that we would wait and see if the presenter was truthful in his promises. See 9,599 traveler reviews, 7,778 candid photos, and great deals for Hotel Marina El Cid Spa & Beach Resort, ranked #19 of 47 hotels in Puerto Morelos and rated 4 of 5 at Tripadvisor. EL-CID-VACATION Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: el-cid-vacation. We had to move seven rooms before we found one that didnt smell bad. By the way, we have a million points and have bought in several times Feel free to contact me if you are a victim of this company. Has anyone had any luck getting out of this? Now all windows are closed and there is no possibility of cancellation. Also, the point exchange fees were all a lie. Salespeople offer to resell a previously owned timeshare or take it over in trade so that the client is only responsible for the maintenance fees for the new timeshare. . 9, Report #1523970 . Latest United Kingdom Flight Deals. Where did I go wrong? El Cid needs to refund all monies paid, Desired outcome: WellI was scammed by the masterminds of El Cid Cancun. El Cid is a pure rip off scam! Submit a complaint and get your issue resolved. PREDATORS!! and deceptive. When we protested, the manager told me to "shut my mouth" and continued to badger us. File your review. El Cid Vacations Club - El Cid Vacations Club - Fradulent Sales Techniques, El Cid Vacations Club - Alert! He said he cannot cancel, and that the legal personnel was sitting right beside him(ok, sure), but that they could amend the program to make it fit for us. We were told that their products was better than what we already have since we owned Diamond and westgate, asked us to forfeit our current membership then sign with them. We would be happy to participate in any and all class action suits. Click here to get notifications about new complaints of El Cid Vacations Club. Desired outcome: But if those things are true experiences, I feel very sorry for you, so now go there I am soooo upset that Inpurchase this timeshare. You can get MUCH better pricing for other vacations on your own. The points for car rental program is no longer available. They were recommended to me by RCI, who has had numerous other complaints regarding El Cid. AA Financial Trust Services. Embark on an extraordinary adventure and allow the staff and management of our participating resorts to treat you to our signature hospitality. LIAR!! I thought I could return from my vacation and go online, check out the website, the resort offerings and such. We are being held hostage by el cid vacation club. This company shouldnt be in business taking people hard earned money. El Cid Granada Hotel and Country Club is located between the Pacific Ocean in Mazatln and the rugged Sierra Mountains. DO NOT BUY FROM EL CID! Posted on Jul 7, 2009. I find it incredible that a large company would embark on such a conspiracy of not responding to complaints nor acknowledging their written promises. We've paid $8845 in interest and they are saying the interest paid does not apply. Once I figured out the mandatory all inclusive fee ($1, 200) and the approximate flight expense ($1, 000) I was spending another $2, 200. Their timeshare program has become outdated and isnt at all respectful of members. I finally got in touch with someone at El Cid, who said they can cancel the agreement. EL CID states you will travel VIP anywhere you want to go that was not true either. We contacted the general manager to cancel he said no worries he will take it to the legal team and he sure they will make everyone happy that also was a lie. Toggle Our Hotels. I recommend you to read this article, hope this helps. The main benefits are when you stay on the El Cid properties. I wish I found this site before we were scammed. Search Flights. Also, check out these websites regarding Mexican Timeshare Fraud: Picture to follow, On July 10th the family took a trip on Wydham so there was no charge for the room we werent sure why we need to attend a presentation since we own Wydham. Login to Your Account. Customer service at El Cid Vacation club points and reservations. Keep telling them no, terminate the contract. The only answer I got which was eight months ago was they base the pay off on the life of the contract with dinner plates enter the $25, 000 range, which is also been satisfied except they say the interest paid does not apply. Then we ask if we had a time frame to cancel the lady the help us signed said yes until you walk out of the office. Toll Free. The staff at their resorts is incredibly caring. Salespeople offer to resell a previously owned timeshare or take it over in trade so that the client is only responsible for the maintenance fees for the new timeshare. The free cruise for six to Hawaii? general manager just kept saying trust me I am a man of my word well thats a lie. We were subjected to hours and hours of presentations and promises. Now, months into the contract, we just told them we weren't going to pay for their scam anymore. There may be more specific results for "el-cid-vacation" . I have witnesses to all the lies we couldnt figure out why they kept giving Altogether, my spouse and I own millions of points on two contracts at El Cid. When we returned home we found out that everything the presenter promised was a lie. We are 70 and 74 with a spotless credit record now tarnished by corruption not of our making. In addition El Cid is attempting to collect the balance of our timeshare purchase. It has been almost a year and nothing. We paid the upfront deposit and were dutifully paying the monthly payments and annual fee. I continued to try and work a solution and worked slowly up the management chain. The ones I have found seem to be another scam. They are not human. We are just returning from a vacation at El Cid in Cancun area. 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