BUT I am being offered $40 off any phone purchase thru a listed number! Cannot access my Tracfone account online, PC or iOS app, Re: Cannot access my Tracfone account online, PC or iOS app. Devices. I'm having the same problem. For assistance with the APN configuration of your phone, please go to https://www.tracfone.com/apn. Please check your Forum inbox. Tracfone My Account App HowardForums is a discussion board dedicated to mobile phones with over 1,000,000 members and growing! To maintain TracFone Wireless Service and keep your phone number after it has been successfully ported, you must purchase and add a TracFone Prepaid Wireless Airtime card before the Service End Date that is displayed on the TracFone. I have the same question (3) Subscribe Subscribe Subscribe to RSS feed; Answer Greg Carmack - Windows MVP 2010-2020. Thank you. Sept 3rd 2020 still unable to log into using older account info and "new" account address given by att. Enroll in Auto-Refill Customer Support Chat Retailer Locator View Transaction History Manage Credit Cards Edit Profile And More! Please check your Forum inbox. Hey y'all, I have been unable to sign into my att.net account since the beginning of August. Welcome to TracFone. Am using other aspects of the phone. Select the issue: You forgot your password. On my wife's … I've identified the problem clearly - My Account app only works if I turn off my VPN. Finally I figured out for myself that if I turn off my VPN it works. I should not have to do that, because using a VPN is a best practice for online hygiene. Stuff Happens. Enroll in AutoRefill. To check on your account, click on the Account Services icon located on the homepage. I have been trying to access my Tracfone account for several weeks. Users browsing this forum: No registered users and 13 guests. GTR8000. Either fix that or don't but I'm not interested in taking the discussion offline. The Smartphone Expert can walk you through this to ensure you don't lose your photos, … The user name they give me is some tracfone email that I've never see let alone used and wouldn't even know how to. I also can't login. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. You're having trouble with 2-Step Verification. I just put a lot of minutes on my phone and would hate to have to throw it away because Tracfone ruined it. Sorry "Tracfone Maria" but I have spent all the time I can afford chatting online with your people. There is a pattern on this forum, that Tracfone tries to take every problem offline so that their response is not visible to the larger community. We'd like speak with you again to evaluate your concern and straighten things out. Visit our site to manage your account. With TracFone My Account App you can manage your TracFone Account anywhere at any time. Try contacting Tracfone about the basic password-to-cellphone problem - they may instruct you to do a reset on your Tracfone (which would wipe data off it) or some other means of overcoming having forgotten its password. Return to Getting started, adding Airtime and other general TracFone discussions. As part of activating your new phone, tracfone will ask if you want to keep or transfer your current number, tracfone will realize you are currently a customer and transfer your phone number and remaining service balance to the new phone and SIM. Hi kittybenzar. I have been trying to access my Tracfone account for several weeks. My name is TracFone Felice. Please check your Forum inbox for a message. Tracfone should fix the app so that it is compatible with VPN users. Then forgot password sends to some unknown email. Their number is *****(###) ###-#### Features: Widget to check your Balance Purchase Airtime Add Airtime with a PIN Card View Service End Date Account Creation and Login. You think someone else is using your account. I put in my password & nothing happened so I thought maybe my password was wrong so clicked on forgot my password & still nothing. Thanks. Purchase Or Add Airtime. Please check your Forum inbox for a message. i enter user name and password goes on clock and i get nothing, no error msg. I first tried using the Tracfone My Account Android app, but I couldn’t find it in the app. One account. 3. If you do not purchase and add more airtime prior to the Service End Date, your TracFone Service will deactivated and you will lose your phone number. We answer general questions here on Forum publicly. Hi kittybenzar. We apologize for the trouble this has caused you. I need help my phone is under an email address don't have access to. INSTALL NOW>> Refill; Activate; Shop plans; Shop phones; Menu Account services Terms Free Games; Maps; Local search; To personalize this page with your account information, Click Here to continue. Hi Misomaniac. We value your business, and we apologize for the inconvenience. Customer Service Chat. My name is TracFone Felice. Please know that we are always working to improve it. I am having the same issue. Let us help you in getting your issue resolved. Access the Wifi Optimizer to help reduce data usage. Hi kathyserv. Tell that person your problem. Then, click on “Update personal profile.” This can be found on the left side of the page under the My Account menu. Tracfone is run by incompetent morons. How to Reset ZTE Tracfone: 5 Steps (with Pictures) - wikiHow My name is TracFone Felice. We understand where you're coming from. Welcome to your account dashboard. Additionally, I was issued a new email account from att which consists of an old password. Then, follow the directions provided. However, when I go to my account, the IMEI # of my former android shows up as deactivated but still has an end date of this summer....the account I am currently now using with my iphone. I tried uninstalling and reinstalling the TFW app on my phone. You will also be able to see a link to My Account where you can log in to create and update your personal profile information, update credit/billing information, and more. When Tracfone took over 2 weeks trying to activate my phone, they had me enter about 10 different codes into my phone. Does anyone have any ideas? To Opt-In to receive SMS communications from TracFone, text the word JOIN to 611611 or click here. Try moving to a different location and send your messages again. You forgot your username or the email address you use to sign in. I keep getting messages (on my phone) that unfortunately tracfone is unable to provide me with service since my phone is not compatible with the service. My name is TracFone Jude. LOST Using another phone, you can report your lost/stolen device. I would, however, like to check on my minute status and make sure they are are still available. ... Update your payment information, check your order history, redeem gift cards, and get billing help. After many, many calls for technical assistance, I was finally able to connect with someone who fixed a very cobbled up situation, a conglomeration of many many misinterpretations. For your convenience HowardForums is divided into 7 main sections; marketplace, phone manufacturers, carriers, smartphones/PDAs, general phone discussion, buy sell trade and general discussions. I can't log into my Tracfone Account.I believe I have the correct login name and password. Refill with your credit card right from your device. I've sent you a private message. My Account App. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Let us help you. Technician's Assistant: Have you tried a Factory Reset? All it takes to get your phone Activated again is to buy and add a TracFone Prepaid Wireless Airtime card. Have been getting message Sorry Something Went Wrong Response Failure whenever I try to check My Account from my Android phone. Quickly renew and manage your favorite Microsoft subscriptions and services in one place. Possible password problem, it gave me an error message that I had tried too many times. Hi Jatipton33. ... TracFone will stop paying the charges on that line for your use and will reassign that telephone number to a new TracFone customer. In order to better serve your needs, the TracFone website is currently under maintenance. I've sent you a private message. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. This is TracFone Maria. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Technician's Assistant: When were you last able to use your TracFone phone? For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. 1-800-876-5753 Let us help you. There are a few reasons why your smartphone/device might not send or receive SMS and MMS messages: No connection to mobile data; Issues with the Messaging app; 3rd party apps not working properly; Are you only unable to send SMS or MMS messages in specific locations? They said the problem was on their end but it never got fixed. Sorry that you’re having a problem. Had several lengthy and frustrating chat sessions with Tracfone, no success. Click on "New Messages" beside User Control Panel to view your Forum inbox. Once there, you can enter your mobile number to check your Service End Date. Please check your Forum inbox for a message. What if I no longer want to be a part of Tracfone Rewards, how do I un-enroll? Click on "New Messages" beside User Control Panel to view your forum inbox. Bottom line:eventually my enormous quantity of minutes were transferred and service was established on my iphone8 plus, which has been performing perfectly ever since. After checking the app, I logged into my tracfone account on my laptop computer. You can follow the question or vote as helpful, but you cannot reply to this thread. You’d do this from the My Account section on tracfone.com or simply choose the activate option. Why would my phone number be cancelled if I do not add an Airtime card on time? I cannot get in to my Jacquie Lawson Cards account since Windows 10 I cannot get in to my Jacquie Lawson Cards account since Windows 10 This thread is locked. If you look at the right side of the screen their is a link to check your balance, but when I clicked on it it did not display the balance. Or worse yet, fool around with the account and lose my service. Hi Mahgret. I'm TracFone Maria. Hi Wekadog. If this is a problem with a Tracfone account, go to the Buy Airtime page at Tracfone and wait for a support Chat box to pop up. Sorry that you’re having a problem. I tried two different browsers on my PC. We sincerely apologize for the inconvenience that you have experienced with our My Account app. I have let this go so long because I hate to rock the boat and have someone try to convince me I cannot use my phone with tracfone because I have been doing it for going on 5 months. I should also note that there are two identical iPhones on my account, obviously with different phone numbers. One place to manage it all. @soaked2thebone @Tracfone I can't log into my account. It is the same on my PC and on my iPhone. All I get is a message "unable to connect to servers at this time." I never actually made a tracfone account as I am a Safelink customer but I purchased the protect my device (which I haven't received a conformation) and my phone number is recognized but I am required to login to my tracfone account that I have no access to. by TracFone - Maria » Mon Dec 14, 2015 5:13 pm, by TracFone - Felice » Sat May 28, 2016 8:22 am, by TracFone - Maria » Tue Jun 21, 2016 5:12 pm, by TracFone - Felice » Sat Jun 25, 2016 12:02 pm, by TracFone - Felice » Fri Feb 16, 2018 4:43 pm, Users browsing this forum: No registered users and 7 guests. Is new phone-a gift with lots of time and date minutes. Enter your phone number, or the last 15 digits of your SIM number, and select "SEARCH." You know your username and password, but you can't sign in. Please be informed that there are issues that needs to be taken offline specially when there is an account involved for security purposes. It's been broken on and off for weeks. Download it now! We are sorry about your issue. Sorry that you’re having a problem. You can use our self-service menu by simply texting the word HELP to 611611. Manage your wireless service from anywhere at any time with the Tracfone My Account App. All I get is a message "unable to connect to servers at this time." Let us help you. nothing cust svc has reset my password 5 times and still nothing. Getting started, adding Airtime and other general TracFone discussions. Subscriptions. Call Tracfone Executive Resolutions (not the regular Tracfone CS). 2 years ago. Thank you for visiting the TracFone Forum, your one-stop resource for TracFone information. Don’t Panic. I wonder if one of those codes made it so that I can't access Gmail. Sign In with your Microsoft account. Continue this thread. Thank you. Please check your Forum inbox for a message. level 1. by [email protected] » Thu May 07, 2020 10:11 am, by kittybenzar » Wed May 13, 2020 10:48 am, by TracFone - Maria » Wed May 13, 2020 11:28 am, by kittybenzar » Mon May 18, 2020 11:46 am, by TracFone - Maria » Mon May 18, 2020 1:48 pm. Track Usage. Thanks. I've sent you a private message. Wifi Optimizer. My name is TracFone Felice. Thanks. Also, trying to talk to a human is near to impossible. To change your notification settings, go to My Account. Let us help you in getting your issue resolved. Your device must be configured with the proper APN to access the internet or to send and receive MMS picture messages. tried 4 devices, 4 browsers, and still nothing. Thank you. You can call customer service at 1-800-867-7183 to un-enroll from the program. Hi crdmdd. I just set up my new phone in late Feb & had signed in just fine. We are sorry about your issue. Please check your Forum inbox. My name is TracFone Maria. My name is TracFone Maria. Should you need assistance with your account, you may check your Forum inbox for a private message. Use the following to retrieve your balance: https://www.fastactportal.com/static/balance. I had great difficulty in getting tracfone minutes transferred from android RAZR to iphone 8 plus in Dec 2020. It's the most convenient way to manage your service. To further assist you, please check your forum inbox for a message. It is the same on my PC and on my iPhone. Track usage in the app or from the home screen widget.