Live Help with Customer Service ... Live Help with Customer Service . Customer Service. Enjoy great deals on furniture, bedding, window home decor.Find appliances, clothing shoes from your favorite brands. JCP.com Phone Number. JC Penney has a page or online help desk for customer service, but you can also call them on the phone. Shop with us and enjoy an unbeatable selection of jewelry, clothing, shoes and more! If you still have questions after reviewing the information on this page, please contact JCPenney Credit Services. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. For U.S. cardmembers, call 1-800-527-4403 for internet support (or 011-800-527-4403 for residents of Mexico) and 1-800-542-0800 for general inquiries, during the following hours of operation: Current hold time. Pro tips & talking points. Oh- we almost forgot. Track your order, find a store, check your rewards, and more! 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